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Standard CIS-CSM Answers, CIS-CSM Study Guides

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ServiceNow CIS-CSM certification is highly valued in the industry, as it demonstrates the ability of the candidate to effectively implement ServiceNow Customer Service Management solutions. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is recognized globally and can lead to career advancement opportunities and higher salaries.

ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Certification Exam is designed to test the proficiency of individuals in implementing and managing the ServiceNow Customer Service Management (CSM) application. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is ideal for professionals who work with ServiceNow CSM on a daily basis and are looking to validate their skills and knowledge. CIS-CSM Exam covers a wide range of topics such as configuring and managing customer service processes, understanding ServiceNow CSM data model, and integrating ServiceNow CSM with other applications.

>> Standard CIS-CSM Answers <<

CIS-CSM Study Guides - Original CIS-CSM Questions

As for the points you may elapse or being frequently tested in the real exam, we give referent information, then involved them into our CIS-CSM actual exam. Our experts expertise about CIS-CSM training materials is unquestionable considering their long-time research and compile. I believe that no one can know the CIS-CSM Exam Questions better than them. And they always keep a close eye on the changes of the content and displays of the CIS-CSM study guide.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q141-Q146):

NEW QUESTION # 141
Major Issue Management uses which one of the following capabilities?

A. Governance Risk and Control
B. Record producers
C. Targeted Communications
D. Asset management

Answer: C

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/concept/major-issue-management.html

NEW QUESTION # 142
What do blue circles in the timeline of a case form represent?

A. State
B. Activity
C. Comment
D. Note

Answer: A

Explanation:
Reference:
customer-service-management/reference/r_CustomerServiceCaseTimeline.html

NEW QUESTION # 143
Viewing a customer's install base in the CSM Workspaces enables customer service agents to: (Choose two.)

A. See the detailed configurations of the products and services deployed for a customer to determine the action needed Most Voted
B. Close an upsell of related products and services not yet purchased by a customer Most Voted
C. Trace Information provided in a case to the right product or service to which it relates
D. Monitor related operational services and configuration items that affect service health

Answer: A,B

NEW QUESTION # 144
The available case types are: (Choose two.)

A. Product
B. Support
C. Order
D. Product Support

Answer: A,C

NEW QUESTION # 145
From what places in SN can an agent create a case? (Choose three.)

A. Chat
B. Customer Service Application
C. Account
D. Contact

Answer: A,B,C

Explanation:
Reference:
customer-service-management/reference/r_CustomerServiceCaseForm.htmlc

NEW QUESTION # 146
......

ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM) practice exam went through real-world testing with feedback from more than 90,000 global professionals before reaching its latest form. The ServiceNow CIS-CSM Exam Dumps are similar to real exam questions. Our CIS-CSM practice test Actual4Cert is suitable for computer users with a Windows operating system.

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